The one with the best quality service retains the customer and increases their clientele. This seminar is for business owners, managers, and customer service personnel.
Service is king – king of growth or king demise. You choose. Leo Burnett once said, “The sole purpose of business is service. The sole purpose of advertising is explaining the service which business renders.” In the daily grind of meeting budgets and making profits, it is easy to lose sight on what is important – quality service. It separates the successful business from the unsuccessful business in both the short-run and in the long-term. Caring for employees, co-workers and customers/clients grows the company’s morale, builds confidence and creates healthy impact. Quality service leaves them wanting more!
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